Questions, answered.
Most questions are answered right here — if you still need help after reading, write to us or DM us on Instagram and we'll get back within 24 hours.
Sizing
How do I know what size to order?
What if it doesn't fit?
Free exchange within 7 days.
My child has grown from Bounce into Sprint sizing (or vice versa) — can I still exchange?
Yes — message us on WhatsApp and we'll help you switch between the two ranges.
Shipping & Payment
Do you offer Cash on Delivery?
Yes, in our top 6 metro launch cities for now. Other regions are prepaid only.
How long does delivery take?
48–72 hours in our launch metros; we're expanding coverage over the next 12 months.
How do I track my order?
You'll get a courier tracking link once your order ships, or message us on WhatsApp with your order number anytime for a live update.
What payment methods do you accept?
UPI, credit/debit cards, net banking (via our secure payment gateway), and Cash on Delivery in select cities.
Do you ship internationally?
Not yet — we currently ship within India only.
Why did I get a call about my order?
For Cash on Delivery orders, we call to confirm the order and the size before shipping — this helps avoid delivery issues and reduces the chance of a size-related return.
My payment failed but the amount was deducted from my account — what do I do?
This usually reverses automatically within 5–7 business days. If it doesn't, message us on WhatsApp with a screenshot of the deduction and we'll help sort it out.
Returns & Exchange
What's your return policy?
Free exchange or refund within 7 days of delivery — just message us on WhatsApp to get started.
Can I cancel or change my order after placing it?
Yes, as long as it hasn't shipped yet. Message us on WhatsApp with your order number.
Stock & Availability
Will a sold-out size or colourway come back?
Often, yes. Use Notify Me When Back In Stock on the product page and we'll email you the moment it's available.
Do you have a physical store?
We're online-only right now. Message us on WhatsApp if you'd like help deciding before you order.
Product Care
How do I clean my Dasher shoes?
Wipe clean with a damp cloth and air dry. Avoid machine washing or direct heat.
