Refund & cancellation policy.
Cancel any time before shipping, exchange or return within 7 days of delivery, and refunds land within 5–7 business days of pickup.
Order Cancellation
You may cancel an order before it has been shipped by messaging us on WhatsApp with your order number.
Returns & Exchanges
Free exchange or refund within 7 days of delivery, provided the product is unused and in its original condition with tags and packaging intact. Contact us on WhatsApp to start a return or exchange — see our Shipping, Returns & Exchange page for the step-by-step process.
Refund Timeline
Refunds are processed within 5–7 business days of us receiving and inspecting the returned item, and may take a few additional days to reflect depending on your bank or payment provider.
Non-Returnable Conditions
Products that are used, damaged by the customer, or returned without original packaging/tags are not eligible for return or exchange.
Damaged or Wrong Item
Message us on WhatsApp with photos of the issue — we'll arrange a free pickup and send a replacement or refund on priority.
